Help Centre
Frequently Asked Questions
Orders & Shipping
Where do you ship?
We ship within South Africa only.
How long does delivery take?
Standard delivery is typically 3 to 5 business days after dispatch.
Do you offer free shipping?
Yes. Orders over R1,500 qualify for free standard shipping.
Can I track my order?
Tracking details are sent as soon as an order is dispatched.
Returns & Warranty
What is your returns policy?
We offer 30-day returns on unworn products in original packaging.
What does your warranty cover?
Finn's frames are backed against manufacturing defects in materials and workmanship.
How do I make a warranty claim?
Contact the team with your order details and photos of the issue so support can assist quickly.
Products & Fit
Are your lenses polarized?
Most of the range is planned around polarized options, with lens specs shown on product pages.
Are your sunglasses UV400 rated?
Yes. UV400 protection is part of the core product direction.
Do you have a size guide?
Product pages are designed to carry fit notes and size guidance once final product data is added.
Can I try frames before buying?
The store is online-first for now, supported by clear returns and warranty policy.